We are here to help you keep your systems running, your projects on track, and your questions answered. Choose the channel that works best for your request.
For general and non-urgent requests, email hello@elevatetechnologies.io. We typically reply within one business day.
For urgent production issues, call +1 (786) 530-3288. If you reach voicemail, leave your name, company, and callback number.
Active clients can continue the conversation in their existing Slack channel, Microsoft Teams thread, or project workspace for the fastest response.
Monday – Friday, 9:00 AM – 6:00 PM ET. After-hours emergency support is available for clients with an active support or managed-services agreement.
Technical support: troubleshooting applications, cloud environments, integrations, APIs, deployments, and performance issues.
Security incidents: suspected breaches, vulnerability reports, access reviews, and compliance questions.
Account and billing: invoice questions, contract renewals, change requests, and escalation to your engagement manager.
| Priority | Description | Target response |
|---|---|---|
| Critical | Production outage or active security incident | Within 1 hour |
| High | Major feature degradation with workaround | Within 4 business hours |
| Normal | General questions, bugs, or change requests | Within 1 business day |
| Low | Feedback, documentation requests, roadmap input | Within 2 business days |
Response-time targets apply to clients with an active support agreement. Ad-hoc engagements are handled on a best-effort basis.
Email hello@elevatetechnologies.io with "SECURITY" in the subject line. Include a clear description, steps to reproduce, and any relevant logs or screenshots. We review security reports with priority.
Yes. Clients with a managed-services or premium support agreement have access to after-hours and weekend coverage. Contact your engagement manager to confirm your plan.
Active projects are tracked in the agreed project-management tool (for example, Jira, Linear, Monday, or a shared Slack channel). Your engagement lead shares weekly status updates by default.
Send your request to your engagement manager or to hello@elevatetechnologies.io. We will review the impact, timeline, and cost, then provide a change request or statement of work for approval.
Send an email to hello@elevatetechnologies.io with a short description of the issue, the affected system or project, and the best way to reach you. A member of our team will acknowledge your request and begin work right away.